For 4% of dissatisfied customers, 60% leave your company. Such figures demonstrate the necessity for a business to know how to detect all dissatisfied customers, including, and most importantly those who do not express their dissatisfaction. This permanent overview of the entire client interaction and the quality of such experience allow you to propose quality customer experience whatever the touchpoint and to put in place personalised customer relationships.
You are a member of the Customer Relationships team and you wish to :
The Smart Monitoring Engine is the solution you need…
All data linked to customers and their requests