For 4% of dissatisfied customers, 60% leave your company. Such figures demonstrate the necessity for a business to know how to detect all dissatisfied customers, including, and most importantly those who do not express their dissatisfaction. This permanent overview of the entire client interaction and the quality of such experience allow you to propose quality customer experience whatever the touchpoint and to put in place personalised customer relationships.

You are a member of the Customer Relationships team and you wish to :

  • Know when, how and why customers interact with your company?
  • Have the guarantee that every interaction is a source of satisfaction?
  • Maintain a privileged relationship with each customer?

The Smart Monitoring Engine is the solution you need…

Your assets

Your Knowledge base

  • Channels and touchpoints in which processes are initiated/span>
  • Customers and their services

Your data set

All data linked to customers and their requests

Our novel features


  • Real time characterisation of each customer interaction


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  • Calculation of Customer Satisfaction Index
  • Alerts to technical teams for proactive maintenance

Impact Analysis

  • Identification of customers with unfulfilled requests

Root Cause Analysis

  • Precise and instantaneous localisation of technical incidents that affect customer satisfaction

Concrete benefits

  • 360° vision of customer interactions

  • Identification of the origin of all customer dissatisfaction

  • Decrease in the number of customer complaints

Contact Us

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