Softbridge SME Teaser Online
Softbridge’s Smart Monitoring Engine teaser is available online here.
SME is a simple, yet powerful real-time Business Process Monitoring solution
dedicated to IS/IT teams to proactively spot troubles in massive data flows and system’s complex configurations, in order to maximize QoS and reduce the number of customer complains to call centers. The solution employs both self-learning and process mining techniques to automatically discover core business processes of the organization. It recognizes and documents successful operations all the while detecting defaults, losses and rejections critical for the business. The software smartly spots the faulty elements, instantly reveals the root cause to alert operation and engineering teams much before the customers are impacted.
• More revenue is secured,
• Customer experience is much improved,
• Number of helpdesk calls and complains cut, and
• Overall technical support cost drastically reduce