Towards operational excellence and customer satisfaction
Using big data architecture, our platform integrates a machine learning that continuously analyses massive incoming data generated by the information system.
Its self-learning, deduction and prediction capacities allow each of your business entities to manage its activity and to make its own strategic choices with (crystal clear) perspicacity.
Benefits
« Customer centric »
approach
« Customer centric »
approach
The Smart Monitoring Engine offers you solutions so that customer satisfaction becomes everyone’s priority.
”Continuous
”Continuous
”The
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”Drastic
”Drastic
”The
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”Significant
”Significant
”The
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The Smart Monitoring Engine calculates extremely precise and important indicators that allow you to know the quality and performance level of your service, as perceived by your customers.
It spontaneously detects errors and slowness and alerts technical service teams for them to correct the problems in a proactive manner. It also alerts customer relations teams when the service levels become critical and thus significantly impacting customers over the long term.
Impact Analysis
Impact Analysis
The Smart Monitoring Engine connects the Information systems performance and the perceived customer service experienced in a simple, quick and direct way.
It spontaneously measures the impact of a technical incident on the requests and service of customers as well as associated revenue.
An incommensurable competitive advantage in the current economic climate where businesses need to set themselves apart by offering a unique customer experience.
Root causes analysis
Root causes analysis
The Smart Monitoring Engine detects each unfulfilled customer request in real time, instantly identifies the root of the problem and provides necessary solutions to resolve it.
It thereby allows accelerated problem resolution and significant durable reduction of operational costs linked to the management of incidents.
The Smart Monitoring Engine allows you to explore the whole, collected and analysed data in the most detailed way by making a panel of tools available to you.
Recurring data analysis makes it possible to define an action plan to optimise information system, business processes and customer journeys.
It thus gives you the possibility of involving all employees of your business in a policy of continuous improvement.
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