Towards operational excellence and customer satisfaction

Using big data architecture, our platform integrates a machine learning that continuously analyses massive incoming data generated by the information system.

Its self-learning, deduction and prediction capacities allow each of your business entities to manage its activity and to make its own strategic choices with (crystal clear) perspicacity.

 Benefits

« Customer centric »<br />
approach
« Customer centric »
approach
« Customer centric »
approach
The Smart Monitoring Engine offers you solutions so that customer satisfaction becomes everyone’s priority.
Continuous Improvement Cycle
Continuous Improvement Cycle
Continuous Improvement Cycle
The Smart Monitoring Engine allows you to identify and to rapidly and in a flexible way, deploy the changes necessary to optimise your performance.
Drastic cost reduction
Drastic cost reduction
Drastic cost reduction
The Smart Monitoring Engine helps you to efficiently address problems and thus limit the costs of managing incidents and customer complaints.
Significant increase in revenue
Significant increase in revenue
Significant increase in revenue
The Smart Monitoring Engine allows you to secure your earnings and to identify sales opportunities (acquisitions, upsell and cross-sell).

 Features

Auto-discovery

Auto-discovery

The Smart Monitoring Engine independently discovers and characterises the way your business processes operate in your information system.

This auto-learning capacity automatically detects and integrates changes whether they concern information system or processes.

Our platform also discloses your business’s way of functioning to reflect reality.

Measurements and Alerts

Measurements and Alerts

The Smart Monitoring Engine calculates extremely precise and important indicators that allow you to know the quality and performance level of your service, as perceived by your customers.

It spontaneously detects errors and slowness and alerts technical service teams for them to correct the problems in a proactive manner. It also alerts customer relations teams when the service levels become critical and thus significantly impacting customers over the long term.

Impact Analysis

Impact Analysis

The Smart Monitoring Engine connects the Information systems performance and the perceived customer service experienced in a simple, quick and direct way.

It spontaneously measures the impact of a technical incident on the requests and service of customers as well as associated revenue.

An incommensurable competitive advantage in the current economic climate where businesses need to set themselves apart by offering a unique customer experience.

Root causes analysis

Root causes analysis

The Smart Monitoring Engine detects each unfulfilled customer request in real time, instantly identifies the root of the problem and provides necessary solutions to resolve it.

It thereby allows accelerated problem resolution and significant durable reduction of operational costs linked to the management of incidents.

Analysis and Optimisation

Analysis and Optimisation

The Smart Monitoring Engine allows you to explore the whole, collected and analysed data in the most detailed way by making a panel of tools available to you.

Recurring data analysis makes it possible to define an action plan to optimise information system, business processes and customer journeys.

It thus gives you the possibility of involving all employees of your business in a policy of continuous improvement.

Contact Us

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