Businesses lose millions of euros per year due to the cost of technical incident, which includes both the costs of identifying and solving the problem, the cost of customer complaints and the damages associated with a tainted image. It is therefore paramount for IT departments as well as Business process departments to proactively manage these incidents in order to limit the impact on customer experience and revenue.

You are a member of the IT team and you wish to :

  • Optimise the quality and performance of applications and technical infrastructure ?
  • Address and correct problems in a proactive way ?
  • Know how the Information System operates to be compliant with customer expectation ?

The Smart Monitoring Engine is the solution you need…

Your assets

Your Knowledge Base

  • Information Systems application
  • Technical infrastructure

Your data set

All (unexploited ?) data linked to application functioning and usage.

Our novel features


  • Continuous identification of new application services


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  • Quality and performance indicators linked to applications and application services
  • Alerts to technical teams for proactive maintenance

Impact Analysis

  • Identification of compromised processes and unfulfilled customer requests

Root Cause Analysis

  • Precise and instantaneous localisation of errors and slowness in the Information System

Concrete benefits

  • Operations management dashboard in real time

  • Decrease in of the number of technical incidents

  • Decrease in diagnostic time

  • Optimised Operational costs

Contact Us

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